Service Terms & Booking Policies

Enquiries and assessment requests

Submitting a website form or opening a prepared WhatsApp message does not reserve an appointment. A date, time, location, coach and price are confirmed only when KinesioFitness replies and both sides agree in writing.

Please provide accurate information about your goal, training location, availability and anything relevant to exercise suitability. We may ask follow-up questions or request medical clearance before offering a session.

Prices, packages and payment

Website price ranges are indicative unless a page clearly states otherwise. The current amount payable, what is included, session duration, travel or parking adjustments, package size and any assessment charge will be stated before payment.

Package validity, transferability, refund treatment and payment timing must be confirmed in the written offer. Do not rely on an older screenshot or an expired quotation.

Scheduling, changes and missed sessions

The applicable cancellation, rescheduling, late-arrival and no-show rules will be provided before payment or package confirmation. The latest written terms agreed for your booking control.

A requested change is not accepted until the team confirms it. Late arrival may reduce the usable session time where another booking follows.

Home, condo-gym and workplace access

You are responsible for confirming that your building, management or workplace permits an external coach and for arranging visitor registration, parking and facility access. Tell us about access restrictions before the first session.

Mobile availability and any travel adjustment depend on the exact address, travel zone, day and coach schedule. A location page is an availability guide, not a promise that every time slot is offered there.

Health and fitness scope

KinesioFitness provides fitness coaching, not diagnosis, physiotherapy or medical treatment. You should disclose relevant health information and follow advice from your doctor or treating clinician.

We may pause, modify or decline exercise where information or symptoms indicate that clearance or clinical assessment is appropriate. Exercise outcomes vary and no page, tool or progress example guarantees a result or timeline.

Website information and tools

Guides and calculators provide general information and estimates. They are not a substitute for individual assessment, professional diagnosis or medical advice.

We try to keep service, price and location information current, but operational details can change. Confirm material details before paying or travelling.

Contact and questions

Use the WhatsApp enquiry link on this website to ask which terms apply to a proposed assessment, package or mobile-training arrangement before confirming it.